QuickDry Restore, LLC – Refund, Cancellation & Work Authorization Policy
This Refund, Cancellation, and Work Authorization Policy (“Policy”) governs all services and transactions between QuickDry Restore, LLC (“Company,” “we,” “us”) and the client (“Client,” “you”). By authorizing work verbally, electronically, or in writing, you acknowledge that you have read, understood, and agreed to this Policy.
2. Payment & Refund Policy
All payments for services rendered are final. Due to the nature of restoration and emergency response services, work often begins immediately and involves direct costs, materials, and labor.
No refunds will be issued once work has begun or labor and materials have been deployed to the job site.
Refunds or adjustments may be issued only in cases of billing error or mutual written agreement between QuickDry Restore and the Client.
Deposits paid to secure scheduling, equipment, or materials are non-refundable but may be credited toward future services at the Company’s discretion.
3. Cancellation Policy
If a Client cancels after work has been scheduled or commenced:
The Client is responsible for all Time & Materials (T&M) charges incurred up to the time of cancellation, including equipment setup, travel, labor, and materials.
A minimum mobilization and restocking fee of 15% of the total estimated job cost (or $2,500, whichever is greater) will apply to cover logistical and operational costs.
If cancellation occurs after emergency services have begun, the Client agrees to pay in full for all work performed, plus any direct third-party costs incurred by QuickDry Restore (e.g., subcontractors, disposal fees, rental equipment).
4. Insurance Claim Denials or Underpayment
The Client remains ultimately responsible for all costs associated with services rendered, regardless of whether their insurance company approves, denies, or partially pays the claim.
Any deductible, non-covered item, or reduction by the carrier is the Client’s financial responsibility.
If payment from the insurance carrier is delayed beyond 30 days after invoicing, QuickDry Restore reserves the right to bill the Client directly for the outstanding balance.
5. Verbal Authorization to Begin Work
Given the emergency nature of many water damage and restoration events, the Client may provide verbal authorization to commence mitigation or drying services prior to written approval.
Verbal authorization carries the same force as a written or electronic signature under this Policy.
The Client’s verbal authorization constitutes approval for QuickDry Restore to deploy labor, equipment, and materials necessary to mitigate further property damage.
The Client agrees to sign the formal written Work Authorization and Contract as soon as practicable after work begins.
6. Work Authorization & Digital Signatures
7. Termination by QuickDry Restore
QuickDry Restore reserves the right to suspend or terminate services if:
The Client fails to make timely payments,
The worksite becomes unsafe, inaccessible, or in violation of regulations, or
The Client materially breaches the terms of this Policy or the Service Agreement.
If termination occurs under these conditions, the Client remains responsible for all accrued charges up to the date of termination.
